Answers to Common Questions

Find some of the most commonly asked questions. If you still have questions, please use the form at the bottom of this page for a timely response.

Can I book two or more rooms at the same time?

No. At this time, our system will only process one room per reservation. If you need to book multiple rooms, please create multiple reservations. Contact Guest Services Toll-Free at 1-800-501-2651 with additional questions regarding this matter.

Are pets allowed at the Grand Sierra Resort?

Yes. Pets are allowed with a $30 additional per night fee.

Where do I use a discount, promotion coupon or a group rate?

Please contact Guest Services Toll-Free at 1-800-501-2651 to apply the discount or promotion to your reservation.

How can I modify my reservation?

Please contact Guest Services Toll-Free at 1-800-501-2651.

Where do I verify my AAA membership?

Upon check-in, our reservation staff will verify and apply the discount.

Will my credit card be charged when I book a room?

Your credit card will be used to hold the room. Charges will be applied when you check-in.

Still have a question?

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