Frequently Asked Questions

  • <p>Play your favorite slots and video poker to earn valuable comp points 
for same-day free play or use your comp points for comps that you may 
use for meals and rooms at our resort.</p>

Answers to Common Questions

Find answers to some of the most commonly asked questions.


 

CAN I BOOK TWO OR MORE ROOMS AT THE SAME TIME?

No. At this time, our system will only process one room per reservation. If you need to book multiple rooms, please create multiple reservations. Contact Guest Services Toll-Free at 1-800-501-2651 with additional questions regarding this matter.

ARE PETS ALLOWED AT THE GRAND SIERRA RESORT?

Yes. 

  • Pets are allowed in the lower tower with an additional per night fee. Sunday through Thursday, the pet fee ranges from $30 to $50 per night depending upon demand and current availability.  On Friday & Saturday the fees range from $40 to $60, and an additional $25 for pets over 50 pounds. 
  • Aggressive pet breeds, including Pit Bulls, Doberman Pinschers, German Shephards, and Rottewilers are restricted. 
  • All pets are required to visibly display the registered pet leash received upon check-in. This leash has a $25 deposit which is refundable upon return of the leash at check-out.   
  • Assistance animals in accordance with ADA are allowed.
  • Pets are allowed only on the designated "Pet" floor. Which, during current renovations, is also the smoking optional floor.

WHERE DO I USE A DISCOUNT, PROMOTION COUPON OR A GROUP RATE?

Please contact Guest Services Toll-Free at 1-800-501-2651 to apply the discount or promotion to your reservation.

HOW CAN I MODIFY MY RESERVATION?

Please contact Guest Services Toll-Free at 1-800-501-2651.

WHERE DO I VERIFY MY AAA MEMBERSHIP?

Upon check-in, our reservation staff will verify and apply the discount.

WILL MY CREDIT CARD BE CHARGED WHEN I BOOK A ROOM?

We charge the first night and tax at the time of booking.

WHAT DOES THE DAILY RESORT FEE INCLUDE?

-Daily Fitness Center privileges

-Local calls from guest room

-800 calls from guest room

-Airport Shuttle

-Wireless Internet

HOW OFTEN DOES THE AIRPORT SHUTTLE RUN?

Departure from Grand Sierra Resort and Casino

The shuttle leaves the hotel on the hour and half hour, daily between 5:00 am and 11:30 pm.

Departure from Reno Tahoe international Airport

The Shuttle leaves from the exit located at the far end of baggage claim every 15 and 45 minutes past the hour daily between 5:15 am and 11:45 pm. 

 

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