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Guest Experience & Testimonials

Our guests are the reason we work so hard and take so much pride in making sure the property is immaculate, your experience is memorable, and we have anticipated your every need. As a result of our years of experience we have garnered praise from our guests. Read on to learn more about our guest’s experiences.


“Our convention at the Grand Sierra Resort was highlighted by a fantastic partnership, that ran through every department. The benefit of having staff members focused on our program from sales to planning to implementation was invaluable. Their attention to detail and service for our group was second to none!”

– Lou Mengsol, SMP, CSEE, President, US Sports Congress


“You’ve raised the service bar by which all others will now have to be judged.”

– Clayola Brown, National President, A. Philip Randolph Institute


“All of our participants were extremely pleased with the success and ease of the CATO Program with the help of the incredibly responsive GSR staff at every level. Thank you.”

– Sgt. Bill Lewis II, Conference Coordinator, CATO


“I can’t even count the number of our attendees who said that this was one of THE best events our sales division has ever hosted for them!”

– Lyn Adams, Executive Assistant, ADP Northwest Division, Major Account Sales


“A huge ‘Thank You’ to all of you! We really appreciate everyone’s hard work in making this a wonderful experience. Let’s talk about next year and what you have available.”

– Leticia Dries, Director of Operations, Coldwell Banker


“I have only heard good things about the GRAND Sierra Resort. People could not stop talking about how great the food was as well as the service and rooms. I personally want to thank you for your hard work and dedication on making sure that the accommodations and the dinners were perfect. I look forward to working with you in the future. ”

– Sobeyda Huezo, EHS/Fleet Safety Analyst, Southern Wine and Spirits


“On behalf of the Synod of the Pacific I would like to thank you and your staff for the outstanding service provided during the 110th Stated Synod Assembly, May 6-8, 2015. I have heard many wonderful comments from the commissioners in attendance; the great hospitality of the staff, the delicious food, and the ease of locating the many meeting rooms. I would also like to thank you for all your assistance in coordinating this assembly and I look forward to working with you again.”

– Patrice Alshuth, Synod of the Pacific


“Michele Burton and I wanted to acknowledge to you all what a great venue GSR is and was for our event. The Wild Wild West event, May 14th to 17th was enjoyed by over 400 dancers. Many positive responses were made by our patrons during the 4 day tribute to Amy Oyang.”

– Michael Barr, Boogie Til The Cows Come Home