Grand Sierra Resort

Property Closure Updates

Announcements
FAQs
Announcements

Friday, May 22, 2020 | 4:00pm

Governor Sisolak To Discuss Phase 2 Reopening Next Tuesday, Sets Target Date for Reopening of Gaming in Nevada

CARSON CITY, NV – Today, ahead of the holiday weekend, Nevada Gov. Steve Sisolak announced he will hold a press conference on Tuesday, May 26, to discuss the next phase in Nevada’s reopening plan, as outlined in Nevada United: Roadmap to Recovery.

Saturday marks two weeks since Phase 1 began. Since that time, the LEAP and the Governor’s Office have been monitoring the first phase of reopening, analyzing data trends and evaluating potential plans for Phase 2. If Nevada’s COVID-19 data continues to reflect positive or consistent trends through the Memorial Day Weekend, the Governor will announce a Phase 2 reopening date at the Tuesday press conference, along with business reopening and statewide continuing operation guidelines.

Additionally, on Tuesday, the Nevada Gaming Control Board will be holding an informational workshop where state and local health and safety officers will provide an update regarding COVID-19 response measures at Resort Hotels. After presentations, the Board will consider any action necessary with regard to reopening plans. Gaming properties are required to submit reopening plans to the Board for approval seven days before reopening. Pending the evaluation of trends in Nevada’s COVID-19 data, along with the results of the Gaming Control Board meeting on Tuesday, the Governor has set a target date of June 4, 2020, for reopening Nevada’s gaming industry.

Without a thoughtful and measured reopening of Nevada’s gaming industry, all of the work that Nevadans have done to fight the spread of this viral pandemic will have been for naught. The Gaming Control Board remains resolute in ensuring that gaming operations in this State do not compromise the health and safety of Nevadans. In consultation with the Office of the Governor, as well as federal, state, and local health officials, the Board’s Policies aim to diminish personal contact and increase the level of disinfection in high-use areas, and the Board expects full compliance with these Policies by each licensee. The Board is firmly aware of its statutory duty to protect the public health and welfare of the Silver State’s citizenry, while allowing the gaming industry to flourish through strict regulation.

Monday, April 27, 2020 | 11:00am

Any decision to reopen our property will be made by the Governor of the State of Nevada and our regulators — we will follow their direction as to when and what property amenities can be made available to guests. GSR is currently accepting hotel reservations for stays starting Friday, May 22, 2020. GSR will have protective measures in place for guests and employees as required by federal and state agencies and as also desired by property ownership and management.

Wednesday, April 1, 2020 | 11:00am

Governor Sisolak announces Stay at Home directive, extends closure date to the end of April

Carson City, NV — Today, Nevada Gov. Steve Sisolak formally issued a “Stay at Home” directive for Nevadans and extended the nonessential business, gaming and school closures and all other directives issued under the Emergency Declaration to April 30, 2020.

The governor has been asking Nevadans to “Stay Home for Nevada” since March 17 and has taken multiple steps since declaring a state of emergency on March 12 to protect Nevadans and encourage them to stay home and help flatten the curve. This directive reinforces the Governor’s earlier advisory for Nevadans to stay home and will go into effect at midnight on April 1, 2020.

“Today’s ‘Stay at Home’ directive strengthens the imperative that Nevadans must not leave their homes for nonessential activities in order to prevent the spread of COVID-19,” said Governor Sisolak. “This directive builds on previous directives around school closures, social distancing, closure of non-essential businesses, and bans on public gatherings of 10 or more people by requiring you stay at home unless leaving is absolutely necessary.”

Essential employees should continue their work activities, making sure to take proper precautions, like frequent handwashing, staying home if they are sick and abiding by aggressive social distancing protocols.

The directive also extends closure of non-essential businesses, gaming and schools through April 30, 2020. This change in time mirrors the latest guidance from the federal government.

Tuesday, March 17, 2020 | 7:15pm

Grand Sierra Resort and Casino to close temporarily

Governor Sisolak has mandated closure of all Nevada casinos and hotels and we understand this is in the best interest of our team members, guests and our community at this time. Working with the governor’s office and the Nevada Gaming Control Board, beginning March 17, 2020, Grand Sierra Resort and Casino (GSR) will begin the process of temporarily closing the resort for a period of 30 days.

This temporary suspension in operations is a precautionary measure, implemented out of concern for public health. Currently, there have been no reported cases of COVID-19 at GSR. The casino will be closed to the public beginning at 10 p.m. March 17, 2020 and all hotel guests will vacate the property no later than Thursday, March 19, 2020.

The State of Nevada and Centers for Disease Control (CDC) have made increasingly urgent warnings for the public to remain home and practice social distancing in order to stem the spread of the virus. The Director of the National Institute of Allergy and Infectious Disease, Dr. Anthony Fauci, has urged aggressive containment and mitigation efforts such as avoiding unnecessary public outings. The GSR family embraces these recommendations and looks forward to providing a safe and vibrant resort experience when it is safe to do so. 

GSR leadership understands suspending resort operations comes with great impact to our team members. GSR will absorb costs to maintain health benefits for all individuals affected by these changes during this difficult time. GSR is also providing approximately 2,000 meals to team members and the community to assist with these difficult circumstances. Additionally, leadership is working with federal, state and local agencies to connect those impacted with additional resources.

GSR leadership will continue to evaluate this evolving situation and looks forward to welcoming the return of guests and team members as soon as it is safe to do so.

Thursday, March 12, 2020 | 4:25pm

Grand Sierra Resort and Casino March 2020 Show Notice

As a measure of precaution, the following performances at Grand Sierra Resort and Casino (GSR) have been postponed until further notice:

  • Mike Tyson – Friday, March 13
  • Flogging Molly – Sunday, March 15
  • Bonnie Raitt – Wednesday, March 18
  • Criss Angel – Thursday, March 19
    (rescheduled to Wednesday, Dec 2, 2020)
  • Prince Royce – Friday, March 20

Ticket holders will be contacted once rescheduling or refund information is available. GSR apologizes for any inconvenience this causes ticket holders, however, the health and safety of guests and team members are always of paramount concern. Additional information on future shows will be forthcoming.

GSR has stringent sanitation procedures in place to ensure the safety of all guests and team members and continues to monitor the COVID-19 situation closely. The resort is working collaboratively with and following the guidance of state health officials, CDC and the World Health Organization. 

Thursday, March 12, 2020 | 12:30pm

We recognize that you may have concerns about your travel and visits to public places. The comfort and safety of our guests and team members are always our paramount concern. We have stringent sanitation procedures in place to ensure the safety of all guests. Like all responsible hospitality businesses, we continue to monitor the COVID-19 situation closely. We are working collaboratively with and following the guidance of state health officials.

Some of our preventative measures include the following:

  • We continue to educate team members and share best practices for protecting our guests as well as our team members. We encourage team members to stay home if they are not feeling well.
  • We have installed additional hand sanitizers throughout the property.
  • We verified that we are using CDC-recommended cleaning supplies to guard against the virus.
  • Our dishwashers use EPA-registered cleaners to guard against the virus.
  • Our environmental services team has increased cleaning frequency of each area.
  • We are in regular contact with the Nevada Health District for the latest updates and to ensure we are following health and safety protocols.
  • Restaurant condiments have been removed and made only available upon request.
  • We have reduced the amount of self-serve options in the buffet and increased the amount of individually wrapped and team member served items.

There are no travel or event restrictions to Nevada at this time. Knowing that updates continue to be fluid, we would like to offer our guests more flexibility should travel plans change. You may now cancel or change your hotel booking up to 24 hours of your check-in date without incurring penalty fees. For questions or to make arrangements, please don’t hesitate to reach out to us via email at Reservations@GrandSierraResort.com or by calling 800 648 5080.

We will keep you informed of any developments which could impact your upcoming stay. But please know that we are committed to ensuring your travels are as safe and seamless as possible.

FAQs

Frequently Asked Questions

Property-Wide

Q: How long will GSR be closed?

A: Any decision to reopen our property will be made by the Governor of the State of Nevada and our regulators. GSR is currently accepting hotel reservations for stays starting Thursday, June 4, 2020.

Club Grand

Q: What will happen to my existing Club Grand Rewards Points and Comps?

A: Your Club Grand Rewards points and comps will not expire or change during our temporary closure.

Q: What happens to my unused free play offers?

A: When we reopen, we will issue new Free Play offers with new valid dates.

Q: What happens to the entries I had for upcoming promotions?

A: All earned entries for the Free Play Frenzy promotion will roll over as soon as we re-open. The accruing prize pool for Free Play Frenzy will not change and we will continue adding additional free play to the grand prize when we re-open. The same will go for the Big Win Progressive drawings; all entries earned prior to the closure will be available for the next drawing. No entries will be lost.

Q: If I can’t earn Points, how will my Club Grand VIP tier qualification be affected?

A: We will not include closure time in Club Grand VIP qualifying criteria.

Q: How can I request my win/loss statement, 1099, or W2G’s?

A: You can contact Wes Fisher — phone 775.789.2049, or email, Wes.Fisher@GrandSierraResort.com to request your statements.

Hotel

Q: I have hotel reservations. When and how will I know if they’re cancelled? How can I rebook?

A: All gaming, hotel, restaurant, spa, and recreation operations are suspended until further notice. Guests will be notified via phone call or e-mail regarding any changes to their reservation status. No penalties or fees will apply. If you need to make modifications to an existing reservation please email, Reservations@GrandSierraResort.com.

Entertainment

Q: I have concert tickets for an upcoming show. How will I know what’s happening with shows?

A: Please check the Entertainment web page for the latest concert rescheduled dates and cancellation updates.

  • If you need a refund for a rescheduled show and you purchased online through Ticketmaster, please contact them directly at ticketmaster.com to request your refund.
  • If you need a refund for a rescheduled show and you purchased in person at the Grand Sierra Resort Box Office or over the phone, please call 775-789-1115 to request your refund.
  • Refunds for a cancelled show will automatically be processed back to the credit/debit card the purchase was made with; no need to call on canceled shows.
  • All cash refunds for both cancelled and rescheduled shows will be processed once we are re-open.

Group Meetings & Events

Q: We booked a corporate event. Who can I talk to about rescheduling?

A: Our team is available by phone or online to handle all the details of rescheduling your event… or booking a new one. Email Sales@GrandSierraResort.com to communicate with a Sales Manager.

Sports Book

Q: Will there be refunds or payouts for betting tickets from William Hill Sports Book?

A: Wagers that have been placed on cancelled events have been voided and will be refunded. With regards to the suspended leagues, all Futures bets remain as “action” as long as a winner is declared. We will provide more details on open bets as additional information becomes available. For any questions or additional information, please visit www.williamhill.us or contact the William Hill Customer Support Team via text, 702-827-4171 or email, CustomerSupport@WilliamHill.us.