Club Grand

Casino Hosts

At Grand Sierra Resort, we appreciate our loyal casino players. As a Club Grand Infinite, Epic, or Ultimate member, part of our service to you is a dedicated personal Casino Host. Our hosts are here to ensure you have the grand experience you deserve whenever you visit GSR.

Get to know our hosts, and feel free to reach out to them directly for assistance, advice or to plan and book your next visit.

Kaycea Grignon
Executive Director of Marketing

Kaycea tends to be a jack of all trades. Besides years of experience in the marketing, special events and the hospitality industry, Kaycea also teaches yoga, snowboards regularly, and is passionate about veganism. This “yogi,” as she calls herself is married and has two dogs whom she likes to refer to as her “pumpkins.”

“I am proud to be a part of a beautiful and unique company like GSR because it is a Las Vegas style resort with all the amenities in Northern Nevada and it’s only one hour from Lake Tahoe!”

Allan Su
Vice President of Player Development/Asian Martketing

Allan was born in Saigon, Vietnam, but for more than 35 years Reno has been his home. He started working in the gaming and hospitality industry not long after settling in The Biggest Little City, working in various departments, while also gaining a B.S. in Business Administration from the University of Nevada, Reno. His fluency in Vietnamese, Cantonese, English, and knowledge of Spanish has helped his career and also given him the opportunity to get to know new people. He loves spending time with his family, working out by running a minimum of five miles a day, and practicing Tae-Kwon-Do.

“I enjoy developing a personal bond with my guests and feel as though, over the years, I have a gained a family of over 4,000 brothers and sisters – all my GSR friends. I look forward to seeing you at GSR and getting to know you better!”

Betsy Caron
Casino Marketing Manager

Born and raised in Reno, Betsy truly loves this town, and has spent over 18 years’ experiencing it through the hospitality and casino marketing industry. Since joining the Grand Sierra Resort team back in 2016, one of the highlights Betsy enjoys about the GSR is The Pool. She enjoys the hot tubs, fire pits, full-service bar, and of course the 21+ year-round heated pool. Even in the winter months, she recommends taking a twirl on the ice skating rink by the pool, just for fun!

“One of the joys of my job is getting to greet my guests with a smile and share my knowledge of the area. When I’m not at the GSR, I enjoy baseball and being outdoors with my dogs, Calamity and Polly. I look forward to seeing you on your next visit. I’m here to help with any questions you may have and assist in any way I can to help make for a Grand stay.”

Troy Russell
Executive Casino Host

Long time Michigan resident Troy made the adventurous trek out west more than 20 years ago. He enjoys playing poker, so naturally he gravitated towards the bright lights of the northern Nevada casino business. He’s worked at several casinos around Reno and Tahoe before finding his way to Grand Sierra Resort, which he insists is, “the most fun, most family-friendly property in town, and hands down offers the best showroom and shows around”. When Troy’s not working, he loves spending time with his family (including his two little girls to keep him on his toes), traveling overseas, especially to Central and South America – and, of course, playing poker.

“Every day at GSR I look forward to meeting each of my guests personally. Next time you stop by, let me know how I can make your visit even more Grand!”

Ken Matsuzaki
Executive Casino Host

Aloha! Ken was born and raised on the Big Island of Hawaii and relocated to Reno with his wife Diane about 18 years ago. When he’s not at work, Ken enjoys golf, travel, fishing and spending time with his wife and two dogs. Ken’s experience as a VIP Representative has been key to his success as a host, so you’ll be sure to expect VIP treatment each time you visit the Grand Sierra Resort. You can also expect to see many new changes and improvements throughout the property – GSR has never looked better!

“Although I love the excitement of the casino floor, I still like to welcome my guests with a calm island presence. My success as a casino host is all about treating guests like the Very Important People they are. I look forward to making your next visit to GSR a GRAND one!”

Barbara St. John
Executive Casino Host

Barbara was born in Brooklyn, New York, raised in Tucson, Arizona, but fell in love with Reno, Nevada. Over 50 years ago, Barbara moved here for a summer job and was instantly excited by the town and its casinos and has never looked back! Her experience in the industry ranges from food and beverage, poker, marketing, event coordination, and finally to her current role as Casino Host. When she’s not at GSR, she loves golfing, bowling and driving her ’66 Mustang. Barbara is also an avid traveler, who’s visited the Mediterranean, Alaska, Hawaii, the Mexican Riviera, Caribbean Islands, Brazil, and Costa Rica.

“My gaming experience and travel knowledge has helped me as a host, allowing me to connect with and take care of my guests, no matter the distance they have traveled and I look forward to seeing you on your next visit to GSR and learning more about you!”

Ron Pedrotti
Executive Casino Host

Ron hales from northern California after moving to Reno 35 years ago for the exciting opportunity in the casino industry. In his free time, Ron loves spending time with his sons and grandson, camping, fishing, golfing (well, chasing the ball around the golf course!), and building and collecting classic and muscle cars.

“I have worked in just about every part of the casino – starting out as a change person, then a dealer, a floorman in both the slots and the pit, a shift manager, and now as your Executive Casino Host. My wide range of experience means I know how to make sure you are well taken care of in any area of the casino. I look forward to getting to know you better on your next visit to Grand Sierra Resort. How can I make your visit even grander?”

Larry Rosborough
Executive Casino Host

Born in Delaware, but raised in Las Vegas, Larry is the son of a retired Air Force pilot who got bit by the Blackjack bug at a young age. When he headed north to attend the University of Nevada, Reno, Larry dealt Blackjack and Craps to pay his way through school. Nine years of college can get expensive! But his true claim to fame came from the three years he spent as the Wolf Pack mascot, “Wolfy”-Go Pack! Larry is also an award-winning beer brewer (two blue ribbons in the Nevada state fair), family barbershop quartet singer, and avid golfer.

“With my Blackjack dealing experience and my love of a good laugh and good times, as your Executive Casino Host, I’ll make sure you have a fantastic experience when you next visit Grand Sierra Resort. Call me to set up your next trip of golf package. I look forward to meeting you!”

Leslie Barnett
Executive Casino Host

Leslie is originally from southern California, but has lived and worked in Reno and the Bay Area for around 20 years. She initially joined Grand Sierra Resort in 1998 (back before it was even known as GSR!) When Leslie is not at work, she loves traveling, music festivals and wine, and indulging in her favorite reality TV show; Top Chef! Straight out of college, Leslie had a passion for the hospitality industry by working on cruise ships for five years then went to work for Hilton. After opening up a casino in New Orleans, Leslie headed to Sacramento area at Thunder Valley Casino for 10 years.

“Reno became my home again in 2014, and I’m so happy to be back! I have always loved GSR and everything it has to offer our players. I look forward to getting to know you better and offering you first class service on your next visit to GSR.”

Susie Moore
Executive Casino Host

Having been born in Hong Kong and raised in London Susie is a bit of a world traveler who has lived and worked in various corners of the globe. Her international experience, combined with her gaming background, helps deliver a new level of service to her guests. Susie started her gaming career here in the United States, at Penn National by earning a degree in International Hospitality Management. Most recently, she was an Executive Casino Host in Tampa, Florida’s Hard Rock Casino. Now, excited to join the Grand Sierra Resort team to make her guests’ experience memorable.

“I believe GSR is the leading casino in Reno, offering by far the best entertainment! I’m also excited to be back on the west coast (I used to live in Utah), and love hitting the slopes in the winter season. I just love traveling and having a great time! I am here to assist you with anything you need on your next visit to GSR.”

Audrey Carlson
VIP Casino Host

This southern California native left after high school to travel, work and explore the States. Along the way, Audrey developed a fascination with people and found the casino industry an exciting place to develop. Beginning her career in Las Vegas in 1985, Audrey has always loved the excitement of casino life, but it’s her guests that really make coming to work such a pleasure. By stepping into casino host role in 1995, Audrey has developed a knowledge and genuine interest in people’s lives. When she’s not at work, Audrey enjoys being with family, spending time with my grand-daughter, and exploring south Reno, with Lake Tahoe as her front view and the Virginia hills in her backyard.

“There is no greater joy than knowing I was part of some of their (my guests) fondest memories and I look forward to your next visit to GSR and getting to know you better.”

Kendra Blum
Executive Casino Host

Although Kendra has traveled to over 20 countries, Kendra has been a local to this area her entire life. Born and raised in Gardnerville, she enjoys exploring the beautiful Sierra Nevada Mountains and the surrounding areas while also having a passion for traveling the entire country. Kendra recommends Grand Sierra Resort not only to her friends and family, but to anyone who wants to experience amazing hospitality. She also enjoys the wonderful amenities available on property; Charlie Palmer Steak being one of her personal favorites.

“As an Executive Casino Host, I will always go above and beyond to make sure your experience at GSR is unforgettable. I look forward to finding out more about you on your next visit to GSR.”

Violeta Padua
Executive Casino Host

Violeta was born and raised in the Philippines before moving to Reno, Nevada 28 years ago with her family. She started her career in the casino industry in July of 1995, where she worked her way up from Slot Attendant to High Limit Representative, and eventually was promoted to an Executive Casino Host. She joined the Grand Sierra Resort and Casino in 2018 as an Executive Casino Host.

“I enjoy taking a cruise, camping, hiking, and exploring the outdoors with my family as well as visiting different restaurants.”

Abby Shin
VIP Casino Host

Abby was born and raised in South Korea and has traveled all over Asia and Canada with her husband before joining Grand Sierra Resort Casino in 2015. Taking care of guests is what she does best.

“Traveling through other countries has been a wonderful experience and I believe it is that love of traveling and excitement that has attracted me to be a part of the casino industry. It is also that love of traveling that motivates me to provide excellent service.”

Zach Arnott
VIP Casino Host

Zach grew up in the Sierra Nevada Mountains in the town of South Lake Tahoe. Having been raised in a Casino town, he has been interested in the gaming industry and hospitality since his childhood. He has worked at the Grand Sierra Resort for two years and has held positions such as Front Desk Agent, VIP Representative, and Front Desk Lead moving up quickly within the company. In his time off Zach likes to go mountaineering, backpacking and generally spending time in the outdoors.

“I’ve always placed stellar guest service and hospitality above everything else. This strong orientation towards guest service and a love for the Rat-Pack era of Casino Towns and Resorts is what led to my desire to become a VIP Casino Host.”

Josh Tuaolo
VIP Host

Joshua Tuaolo was born in American Samoa and spent most of his formative years in the Bay Area of California. After moving to Nevada, Josh attended the University of Nevada, Reno where he studied Music with an emphasis in Vocal Performance with a minor in Cultural Anthropology. He found his start in the Hospitality and Gaming industry here at the Grand Sierra Resort and Casino in the spring of 2016 working as a Club Grand Representative. Shortly thereafter, he made the decision to move into VIP Services as a VIP Representative and was promoted first to VIP Lead, then again to VIP Casino Host shortly after. He is an avid supporter of the performing arts, and has over ten years of performance experience including venues such as the Nevada Chamber Opera and Nevada Chamber Singers, along with performances with the Reno Philharmonic Orchestra and Trinity Episcopal Choral Ensemble. Josh is excited to show you all that the Grand Sierra Resort and Casino has to offer and looks forward to making your trip one to remember.