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privacy policy

  1. INTRODUCTION
    Grand Sierra Resort has an unwavering commitment to providing outstanding products and services to visitors to our web site.
  2. THIS PRIVACY POLICY IS LIMITED TO INFORMATION COLLECTED ON THE GRAND SIERRA RESORT SITE
    This Privacy Policy only applies to information Grand Sierra Resort collects online through the Site. Please note that, while reference may be made to information collected offline, this Privacy Policy is not a comprehensive statement of how information collected offline is obtained or used.
    In addition, you hereby acknowledge that this Privacy Policy is incorporated in the Terms and Conditions of Use that controls your use and access of the Site. A link to the Terms and Conditions can be found in the footer of our site.
  3. WHY GRAND SIERRA RESORT COLLECTS PERSONALLY IDENTIFIABLE INFORMATION
    Grand Sierra Resort collects information in a variety of different manners for multiple purposes, including: (1) to help us continually improve the services we offer, (2) to improve the utility of the Site, and (3) to provide you and other interested visitors with information about promotions and other materials through e-mail and other communications that we believe will be beneficial to you. We will not share, sell or transfer personally identifiable information about you to third parties to use for their own marketing efforts except as outlined below or with your approval.
  4. HOW INFORMATION IS COLLECTED BY GRAND SIERRA RESORT
    1. NON-PERSONALLY IDENTIFIABLE INFORMATION
      On a regular basis, the Site collects information about you that is not personally identifiable. Some examples of such information may include the type of browser you are using, what sites you came from, what pages of the Sites you visit, how much time is spent on those pages, and the pages from which you exit the Sites. In addition, Grand Sierra Resort collects some non-personally identifiable information in the manners described below:
      1. COOKIES
        In general, when you visit the Site, you remain anonymous unless you choose to provide information to us. The Site do use "cookies," i.e., very small text files sent to your computer, which temporarily reside in your computer's hard drive. These cookies enable Grand Sierra Resort to help your computer navigate through the Site more quickly and allow us to better understand how visitors use the Site. Grand Sierra Resort does not use cookies to track what you do when you are not on the Site or to collect personally identifiable information about you. These cookies do not damage or corrupt your computer or computer files.
        If you do not wish to receive the benefits of these cookies, you may set your browser to reject them. You should consult the instructions of your particular browser on how to do this. However, please be aware that rejecting the cookies could affect your ability to perform certain transactions on the Site.
      2. E-MAIL DISCLOSURE
        Your personal information may be shared with reputable third parties but only for use in campaign delivery or to provide more relevant advertising. Your personal information may be combined with additional information provided by you at registration or augmented from other data sources in order to provide more relevant campaigns to you. We will never rent your personal information without your consent.
    2. PERSONALLY IDENTIFIABLE INFORMATION
      Grand Sierra Resort and Casino does not collect personal information from visitors to the Site in any non-obvious manner. In order to provide you with more effective and personalized service, Grand Sierra Resort does, however, collect personal information such as names, addresses, e-mail addresses, credit card information, and other information in a variety of manners, as described below:
      1. RESERVATION PROCESS
        Visitors to the Site have the ability to search for rates and availability at our property without ever providing any personal information. However, once you have decided on an available reservation, you will be asked to provide personal information. This will include your name, address, and other contact information, as well a credit card number, billing address, and the card's expiration date. The credit card number will be used solely to secure your reservation as detailed in the reservation process. Grand Sierra Resort will create a private account for you based on the information you have provided as part of the reservation process; this account will enable you to access and/or modify your travel plans online and is designed to make your experience with the Site both more personal and efficient. Grand Sierra Resort will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Grand Sierra Resort may only use this information for limited purposes, Grand Sierra Resort will use it for future reference when, e.g., we provide you with offers for future stays at the hotel or other information we believe may be of interest to you.
        Grand Sierra Resort takes reasonable steps to ensure that the Reservations page on this Site is secure.
        Grand Sierra Resort will never share any of your personally identifiable data with any party not affiliated with Grand Sierra Resort without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Grand Sierra Resort Uses Personal Information]
      2. GSREWARDS CARD PROGRAM
        Every visitor is invited to sign up for the GSRewards program, which is your link to cash back, complimentary meals and other exciting special offers here at Grand Sierra Resort. In order to sign up for this service, you will be asked to provide personal information including your name, address, and other contact information. Grand Sierra Resort will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Grand Sierra Resort may only use this information for limited purposes, we will use it for future reference when, e.g., we provide you with offers for future stays or other information we believe may be of interest to you.
        Grand Sierra Resort will never share any of your personally identifiable data with any party not affiliated with Grand Sierra Resort without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Grand Sierra Resort Uses Personal Information]
      3. PERSONAL PROFILE - GUEST SERVICES PAGE
        Grand Sierra Resort  will create a private account for you based on the information you have provided as part of the reservation or purchase process or when you sign up for GSRewards card; this account will enable you to access and/or modify your travel plans online and is designed to make your experience with the Site both more personal and efficient. Alternatively, you may also create this profile without making a reservation or purchase by simply signing up for E-mail Offers through the Site, which will create a guest services account. In order to sign up for this service, you will be requested to provide information such as your name, address, other contact information, and whether you wish to receive future e-mail communications from Grand Sierra Resort.
        Grand Sierra Resort will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Grand Sierra Resort may only use this information for limited purposes, Grand Sierra Resort will use it for future reference when, e.g., we provide you with offers for future stays or other information we believe may be of interest to you.
        Grand Sierra Resort will never share any of your personally identifiable data with any party not affiliated with Grand Sierra Resort without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Grand Sierra Resort Uses Personal Information]
      4. SPECIAL PROMOTIONS AND CONTESTS
        Occasionally, Grand Sierra Resort requests visitors of the Site to provide their e-mail address in order to provide them with information about, for example, promotions and special offers, or to participate in a contest or sweepstakes. Grand Sierra Resort will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Grand Sierra Resort may only use this information for limited purposes, Grand Sierra Resort will use it for future reference when, e.g., we provide you with offers for future stays or other information we believe may be of interest to you. Unless you indicate at the time that you provide this information that it may only be used for limited purposes, Grand Sierra Resort will place this information into its database that may contain information we have collected about you via the Site as well as offline and use it for future reference when, e.g., we provide you with offers for future stays or other information we believe may be of interest to you.
        Grand Sierra Resort will never share any of your personally identifiable data with any party not affiliated with Grand Sierra Resort without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Grand Sierra Resort Uses Personal Information]
      5. PURCHASE INFORMATION
        When you purchase an item through our Site such as at our online store, we will ask for your name, the type of credit card you intend to use, your credit card number, your billing address for the card, and the card's expiration date. This information is necessary in order for us to bill you for your purchase. If your billing address differs from your shipping address, or if you intend to send your purchase to a third party, we will ask you for additional name and address information in order to fulfill your request. As described above, Grand Sierra Resort will create a private account for you based on the information you have provided; this account is designed to make your future visits to the Site even more personal and efficient.
        Grand Sierra Resort will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Grand Sierra Resort may only use this information for limited purposes, Grand Sierra Resort will use it for future reference when, e.g., we provide you with offers for future stays or other information we believe may be of interest to you.
        Grand Sierra Resort will never share any of your personally identifiable data with any party not affiliated with Grand Sierra Resort without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Grand Sierra Resort Uses Personal Information]
      6. OTHER ONLINE SOURCES
        Grand Sierra Resort may also collect personally identifiable information about you from other online sources including, without limitation, e-mail inquiries sent by you to Grand Sierra Resort, your response to special offers and promotions periodically offered through the Site, and information you provide through other special features appearing on the Site currently or in the future. Grand Sierra Resort will use the information you provide to process your request and/or research your query. In addition, Grand Sierra Resort may also use the information you provide in the manners described herein.
        Grand Sierra Resort will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Grand Sierra Resort may only use this information for limited purposes, Grand Sierra Resort will use it for future reference when, e.g., we provide you with offers for future stays or other information we believe may be of interest to you.
        Grand Sierra Resort will never share any of your personally identifiable data with any party not affiliated with Grand Sierra Resort without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Grand Sierra Resort Uses Personal Information]
  5. HOW GRAND SIERRA RESORT USES PERSONAL INFORMATION
    1. GRAND SIERRA RESORT SHARES THIS INFORMATION WITH ITS SUBSIDIARIES AND AFFILIATES
      Unless you have specifically limited how Grand Sierra Resort may use your personally identifiable information, Grand Sierra Resort will place that information into its database that may contain information we have collected about you via the Site as well as offline and use it to send you future e-mails and correspondence about promotions, special events and/or other items we believe may be of interest to you. The information in this database is available to designated persons at Grand Sierra Resort and its subsidiaries and affiliates.
      Grand Sierra Resort treats the information you provide as confidential information and takes reasonable measures to ensure that it is only available to designated personnel for use in connection with Grand Sierra Resort business. Grand Sierra Resort may use third parties to assist it with fulfilling your requests, completing your reservation, forwarding you material, or similar functions. These third parties are under a contractual obligation to not use this information except for these limited purposes. Except for these exceptions, or in the event that Grand Sierra Resort sells an entire line of business relating to a particular web site, or in the event of a "special circumstance," [See Sale of Assets and Special Circumstances] Grand Sierra Resort will not sell, share or transfer your personal information to any entity outside of Grand Sierra Resort's family of companies.
    2. GRAND SIERRA RESORT MAY COMBINE ONLINE INFORMATION WITH OTHER INFORMATION COLLECTED ABOUT VISITORS TO ITS SITE
      In addition to the above, Grand Sierra Resort and Casino will combine the personal information it collects online with information it collects through offline methods, including but not limited to surveys, guest comments, and market research.
  6. ACCESSING YOUR GUEST SERVICES PROFILE
    As noted above, you always have the ability to review and update your personal profile, including the personally identifiable information you provide.
  7. SECURITY
    Grand Sierra Resort regularly reviews the security of the Site. Although the confidentiality of any communication or material transmitted to and from Grand Sierra Resort via the Internet or e-mail cannot be absolutely guaranteed, Grand Sierra Resort endeavors to create a secure and reliable Site for our visitors. Grand Sierra Resort has invested, and will continue to invest, in high quality security in terms of access to information, data quality, and physical security of servers where information is stored. Grand Sierra Resort implements a variety of security measures, including encryption and other measures against hacking or unauthorized access to protect confidential information such as credit card numbers, names, addresses, e-mail addresses, and any other personal information you may provide during your visit to the Site from loss, misuse, interception and hacking. In addition, the information you provide is available only to qualified, designated persons at Grand Sierra Resort.
    Nevertheless, when disclosing any personal information, you should remain mindful that, as with all e-mail sent via the Internet, your information may be intercepted without our consent by unscrupulous members of the public and, consequently, can be collected and used by others without your consent. In addition, third party web sites that are accessed through links on the Site have separate privacy policies and security measures, and Grand Sierra Resort is not responsible or liable for the practices, policies or security measures implemented on these third party web sites.
    You hereby acknowledge that Grand Sierra Resort is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
  8. LINKS
    As noted above, the Site may contain links to other web sites. Grand Sierra Resort is not responsible for the privacy practices or the content of such web sites, and you are encouraged to view the privacy policies of these other sites as soon as you enter them.
  9. SPECIAL CIRCUMSTANCES
    Grand Sierra Resort reserves the right to disclose the personal information of the users of the Site for any law enforcement purpose at the request of any law enforcement body or in response to a subpoena or as otherwise required by any court or administrative agency. We may also share such information at our discretion if it appears that your actions on the Site are in violation of the Terms and Conditions of Use, and that disclosure of this information will assist in efforts to enforce the Terms and Conditions of Use or will assist Grand Sierra Resort in connection with any legal proceeding between you and Grand Sierra Resort. A link to the Terms and Conditions can be found in the footer of this site. Grand Sierra Resort may also provide email addresses to third parties for suppression purposes. Suppression ensures that consumers who have unsubscribed or requested that they not receive e-mail from Grand Sierra Resort also will not receive a Grand Sierra Resort exclusive email via a 3rd party's email marketing.
  10. SALE OF ASSETS
    Nothing in this Privacy Policy is intended to interfere with the ability of Grand Sierra Resort to transfer all or part of its business and/or assets (including the Site) to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Grand Sierra Resort specifically reserves the right to transfer personally identifiable information collected from its Site to the buyer of that portion of its business relating to that information. You will be given the ability to opt out of continued use of your e-mail by any buyer of the site.
  11. CHANGES TO THIS POLICY
    Grand Sierra Resort may change the features and/or content found on the Site. Consequently, this Privacy Policy may change to reflect any new features and/or content. You should periodically revisit our Privacy Policy to be sure that you are familiar with our current policy. Your use and/or continued use of the Site (following any modifications to this Privacy Policy) will be conclusively deemed acceptance of the terms of this Privacy Policy and any changes thereto.
  12. COLLECTION OF PERSONAL DATA FROM CHILDREN
    Grand Sierra Resort does not knowingly or intentionally collect any personally identifiable information from, or market to individuals under the age of 18. If you know of a child who has provided us with personally identifiable information, please contact us immediately so that we may identify the information that needs to be removed from our database. No information collected through the Site from users self-identified as children will knowingly be used for any marketing or promotional purposes whatsoever, either inside or outside Grand Sierra Resort.