Quick Answers to Common Questions
Here are some of the answers to some of your most frequently asked questions (FAQs).
Pets are not allowed on property. For additional information on the policy, read the complete Pet Policy.
Please contact Guest Services Toll-Free at 1-800-501-2651 to apply the discount or promotion to your reservation.
Upon check-in, our reservation staff will verify and apply the discount immediately.
Your credit card will only be charged the first night and tax at the time of booking.
- Daily Fitness Center privileges
- Local calls from guest room
- 1-800 toll-free calls from guest room
- Airport Shuttle to and from Grand Sierra Resort
- 2 bottles of water, refreshed daily
- Computer access in the Business Center 24 hours a day with room key
Departure from Grand Sierra Resort
The shuttle departs the resort every 30 minutes, from 4:30am to 12:00am. Pick up located by the front desk in the port-cochere
Departure from Reno-Tahoe international Airport
The shuttle departs the airport every 30 minutes, from 4:45am to 12:15am. Pick up is from the exit located at the far end of baggage claim area.
Grand Sierra Resort is located at 2500 East Second Street in Reno, NV. We are an 8 minute drive, 2.5 miles north of the Reno-Tahoe International Airport and a 10 minute drive, 2.6 miles east of the Amtrak station in Reno. GSR only offers shuttles to/from the Reno-Tahoe International Airport.