Skip to content
Diplomat Suite view of entrance.

Lost & Found / Safety

Lost & Found

For items you may have lost while visiting Grand Sierra Resort, please complete the following online form or contact us at 775-789-2400.

Already have a Lost Item ID # (from the ChargerBack system), please visit this page to request status update of lost item.

Safety

Grand Sierra Resort has developed a comprehensive set of guidelines and procedures to help ensure the highest possible levels of cleanliness throughout the resort. These standards are designed to address the health and safety of our guests and team members.

Sanitation & Air Quality

In addition to using specialized, CDC recommended disinfectants, we are applying EPA registered, anti-microbial surface protectant to high-touch items like door handles, gaming chips, elevator buttons, and slot machine panels. The groundbreaking product, BIOPROTECT™ Antimicrobial Surface Protectant (https://bioprotect.us/), contains no poisons or heavy metals but effectively aids in preventing microbial contamination on surfaces for approximately 90 days after application. Surfaces will be continuously cleaned to provide additional assurance that a surface is clean.

GSR utilizes bipolar ionization technology to combat tobacco smoke and odor throughout the resort. The Plasma Air (https://www.plasma-air.com/) system naturally neutralizes odors, reduces smoke particulate by 96.3 percent, reduces total volatile organic compounds by 98.6 percent, and reduces bacteria and viruses by 99.9 percent.

Touch-Free Hand Washing & Drying

Grand Sierra Resort is proud to be the first casino resort property in the area to utilize exciting new technology to minimize touchpoints in some of our public restrooms with the Dyson Airblade Wash+Dry system. This unique solution reduces need to guests to move away from the sink to dry their hands. In addition, the air drying process forces air through HEPA air filters before quickly and hygienically ‘scraping’ water from hands.

Enhanced Security & Policies

Grand Sierra Resort is committed to ensuring a safe environment for all guests. GSR has established a Special Response Team of professionally trained, highly experienced security officers. The Special Response Team along with security checkpoints at each guest entrance have been established to offer you an additional layer of safety when you visit with us.

Security Policies

If you see something that looks suspicious to you, say something to an employee or contact security at 775-789-2334.

Important Policies

  • Firearms and weapons are prohibited on GSR property
  • No animals or pets are allowed at GSR except for trained service animals
  • Guests/patrons under the age of 21 are prohibited from loitering in any gaming/casino area

Backpack Duffel Oversized Bag Policy

Grand Sierra Resort does not allow backpacks, duffel bags or oversized luggage on the casino floor, including all bars and in the Race and Sportsbook. These measures are being enforced with the security of patrons in mind. We appreciate your cooperation.

Large Bags Are Not Permitted in These Areas

  • Casino floor
  • Resort and casino bars
  • Race and Sportsbook

Guests with large bags in these areas will be asked to store their bags in their hotel room or vehicle. Based on storage availability, hotel guests may store their bag at the bell desk if they are checking-in or checking-out that day.

Non-compliant guests will be asked to leave the casino, bar, or Race and Sportsbook areas.

Bags Are Permitted in These Areas

  • Traveling to and from a vehicle
  • Dining in any of our restaurants
  • In common areas (Ex. promenade, retail, leisure and spa level etc.)
  • While attending conventions and business meetings
  • While carrying a medical device (Ex. oxygen container)

Guidelines

There are various types of large bags. Enforcement of this policy will be at the discretion of security. The following is a general guideline only.

  • Backpacks are bags with shoulder straps, however, there can be design variations. They are meant to be carried on one’s back or over the shoulder.
  • Duffel bags are held by a strap or handles and are used to carry personal belongings.
  • Oversized handbags are those meant to store or carry personal belongings and are NOT women’s purses or handbags.

Guest Responsibilities

Masks, Social Distancing, and Health Considerations

All guests are required to wear masks in all shared public indoor spaces while on property. In addition, unvaccinated guests are required to practice social distancing of at least 6 from other guests and GSR employees, who are not part of their immediate group. Guests are also asked to stay home if they do not feel well. Numerous hand sanitizer stations and disinfecting wipes will be available at entry points as well as throughout the property in areas such as the front desk, hotel lobbies, casino floor, restaurant entrances, meeting and convention spaces, elevator landings, pool, fitness center, and common walkways.

Hotel Rooms & Public Areas

Our hotel is a point of pride for GSR. Our already high cleanliness standards now include main entrance doors that auto-open, a limited number of guests per elevator, clear social distancing and safety signage, removal of hotel room collateral and non-essential items, installation of Plexiglas shields, encouraging guests to utilize mobile check-in/out, specific disinfection of high-touch items in rooms, HVAC bipolar ionization technology to kill virus cells, numerous sanitizing stations, more frequent cleaning and much more.

Bars & Restaurants

Our award-winning dining outlets and exceptional bars and lounges are favorite amenities for many of our guests. Clean environments are essential for your comfort and will now include efforts such as increased space between guests, mobile ordering, text message table status, single-use menus, and removal of self-serve food options.

Reservations are recommended at establishments serving food — please visit individual restaurant web pages to make online reservations, or call 775.789.2332.

The Pool, Spa, and The Ice Rink

As the region’s favorite resort pool, we know sanitization and social distancing is of utmost importance. All lounge chairs and high-touch points will be disinfected before and after every guest, mobile ordering will soon be available.

At the Spa, we have increased the frequency of our already high cleanliness protocols, ensuring every treatment area is thoroughly cleaned before and after each guest.

Entertainment, Grand Theatre, and LEX Nightclub

GSR and the Grand Theatre are committed to doing our best to provide a safe and healthy environment for our valued guests and devoted team members.

Assumption of Risk

Grand Sierra Resort and Casino (GSR) and its entertainment venues are operated and maintained to protect against exposure to the COVID-19 virus and other communicable diseases in accordance with federal and state guidelines. Complete isolation from the virus in a public setting is impossible. Accordingly, GSR entertainment venues cannot totally eliminate the risk of exposure to COVID-19 or any other communicable disease and the venues do not promise that ticket holders will not contract COVID-19 or any other communicable disease. The ticket holder acknowledges that GSR has informed him/her that the entertainment venue is not risk-free and that it is possible the ticket holder may contract COVID-19 or any other communicable disease during his/her presence at the venue, and that the ticket holder freely chooses to enter and/or remain in the GSR entertainment venue with full awareness of the associated risks.

Recreation Amenities

The fun doesn't stop at GSR Bowling Center, Fun Quest, Grand Adventure Land, and Grand Bay Driving Range, but social distancing and sanitation is of utmost importance.

Meetings & Events

Our conference center will be completely sanitized prior to and throughout your event. Our dedicated sales team offers clients virtual support for tours, site visits, and overall planning needs.