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The A Executive Suite view of dining lounge and bedroom areas.

Best Rate Guarantee

Book Direct & Save

When you book directly with Grand Sierra Resort and Casino we guarantee you are receiving the best publicly available rate. With nearly 2,000 hotel rooms we have the perfect getaway waiting for you — at the best rate.

Book Direct & Save

When you book directly with Grand Sierra Resort (https://reservations.grandsierraresort.com) for your hotel stay, you can be certain that you are getting the best value.

  • No Hidden Fees — all fees and taxes are clearly communicated at time of booking
  • Lenient Cancellation Policy — most cancellations allowed up to 48 hours prior to arrival
  • Minimal Up-Front Costs — pay just first night deposit versus full reservation at time of booking

How Does the Program Work?

If you discover a lower rate for the same dates and room type, within 24 hours of booking, we’ll match that rate AND upgrade your room.

  • Price Match — if lower public rate found on partner site* for same room and date 
  • Room Upgrade – if better rate claim is verified, we’ll upgrade your room** for same rate 

*valid partner sites include Booking.com, Expedia, Hotels.com, Orbitz and Travelocity
**room upgrades will be provided based on availability

  1. Make your reservation with Grand Sierra Resort,
    Book Direct & Save
  2. If you happen to find a lower rate online within 24 hours of booking, review our Terms and Conditions to see if it meets our policy standards. 
  3. Complete the Claim Form below with the requested information including documentation. 
  4. Within 24 hours of submitting the claim form a representative from Grand Sierra Resort will contact you with a status of your claim. If the claim is approved, your current room rate will be updated to match the lower rate and your reservation will be upgraded to the next available room type level.

Claim Form

If you believe that you did not receive the best rate publicly available, please submit a claim form. Before completing the form please read the terms and conditions for submitting a claim.