We appreciate our casino players and want to give them the time and attention they deserve. As one of our loyal Club Grand members, Infinite and Ultimate members are entitled to a personal Casino Host. We have casino hosts on property ready to serve you, our guest and give you the GRAND experience you deserve. Please don't hesitate to contact VIP Services if we can be of service to you.

Best of Reno 2017 Casino Player Magazine Awards

Our Other Awards

Allan Su

Vice President of Player Development/Asian Marketing

Allan was born in Saigon, Viet Nam. He and his family emigrated to Reno more than 35 years ago. While working in the gaming and hospitality industry he attended the University of Nevada, Reno and graduated with a B.S. in Business Administration. Over the past 25 years he has worked in various casino, hotel and marketing departments and his fluency in Cantonese, Vietnamese, English and knowledge of Spanish has aided him in his career. Previously, he was the Director of International Player Development at the Peppermill and the Director of Table Games Marketing at the Eldorado. His experience and dedication is a welcome addition to the Grand Sierra Resort team. When he isn’t working, Allan enjoys working out, practicing Tae-Kwon-Do and spending time with his wife and two children.

Allan Su, Vice President of Player Development and Asian Marketing at Grand Sierra Resort and Casino
Contact Information
Email Allan

Troy Russell

Executive Casino Host

A graduate of Central Michigan University in the state where he was born and raised, Troy made his trek out West in 1997. He was offered an internship in the gaming industry at that time and has been in Northern Nevada ever since - 9 years at Lake Tahoe and the past 10 years in Reno, having spent time at the areas more prominent properties. Troy enjoys travelling and has been a repeat visitor to multiple locations - Costa Rica four times, Paraguay three times and Hawaii twice, In addition, he has made excursions to other South America destinations including Brazil, Panama and Argentina. In his free time he enjoys playing poker and spending time with his wife and daughter watching a good movie.

Troy Russell, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Troy

Betsy Caron

Executive Casino Host

A native of Nevada Betsy was born and raised here in Reno, and has 18 years in the hospitality industry. Betsy has worked in many different areas of the casino and gaming industry from entertainment, food and beverage and for the last 9 years in Casino Marketing. In her spare time Betsy enjoys being outdoors with her family that includes 2 dogs, Calamity and Polly. During the month of March you will find Betsy in Arizona enjoying the great weather and watching baseball at spring training.

Betsy Caron, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Betsy

Ken Matsuzaki

Executive Casino Host

Ken was born and grew up on the island of Hawaii. In the year 2000, Ken and his wife Diane relocated to Reno, along with their three dogs. Although Ken attributes his past work experience: hotel front desk clerk, VIP representative, leisure sales manager and casino host as contributing factors in his success as an executive casino host, he believes that the main contributing factor was his lifestyle growing up on the islands. Ken’s hobbies include golf, fishing, traveling and landscaping. Aloha!

Ken Matsuzaki, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Ken

Barbara St. John

Executive Casino Host

Barbara was born in Brooklyn and raised in Tucson. While attending the University of Arizona, she came to Reno in 1966 for a summer job and fell in love with the town and the casino industry. Her experience ranges from food and beverage, poker, marketing, event coordinator and finally to her current position as Casino Host. She has traveled to the Mediterranean, Alaska, Hawaii, the Mexican Riviera, Caribbean Islands, Brazil and Costa Rica. Barbara’s hobbies include golf, bowling, traveling, Mah Jongg, driving her ’66 Mustang, relaxing on a beach and spending time with her daughter.

Barbara St. John, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Barbara

Ron Pedrotti

Executive Casino Host

Ron was born in the wine country of northern California. He has been in the gaming industry for more than 34 years holding a number of positions from change person, pit supervisor, to Executive Casino Host and Casino Shift Manager. Ron enjoys spending time with his two sons, building and collecting classic cars, camping, fishing, and golf…well, at least chasing the ball around.

Ron Pedrotti, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Ron

Larry Rosborough

Executive Casino Host

When it takes nine years, college can get expensive. Larry worked his way through college by dealing blackjack at various properties in Reno and Las Vegas. While at the University of Nevada, Reno he spent three years as the Wolf Pack mascot. Larry was recently promoted to Executive Host from Casino Manager. If you like a well-educated, funny Host, Larry is your guy. Call him to set up your next trip or golf package.

Larry Rosborough, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Larry

Leslie Barnett

Executive Casino Host

Leslie has been in the Casino Marketing/Player Development division of the Grand Sierra Resort since 1998 (even before it was the GSR). Having held an Executive Casino Host position throughout her tenure, her main focus is to deliver first class service with each and every guest by creating a personalized VIP gaming experience. Leslie enjoys traveling, wine tasting, sports and music festivals.

Leslie Barnett, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Leslie

Susie Moore

Executive Casino Host

Having lived all over the world, Susie Moore is a welcome addition to the Grand Sierra Resort. Born in Hong Kong and raised in London, her international experience will bring a new flavor to our team and her guest service and gaming background provide an increased depth of service to our guests. She began her gaming career at Penn National while earning her degree in International Hospitality Management and recently left her position as an Executive Casino Host in Tampa, Florida at Hard Rock Casino to join us in Nevada. She is excited to be back on the west coast (she used to live in Utah) and can’t wait to hit the powder during the winter seasons. Please contact her for a memorable experience with Grand Sierra Resort.

Susie Moore, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Susie

Melissa Koning

Executive Casino Host

Melissa started her casino career in South Africa where she was born and raised, while earning a degree in Media & Communications. She then caught the travel bug and took to the high seas as Executive Casino Host on cruise ships. After 5 years of travel she settled on dry land in the friendly - Biggest Little City. In her spare time Melissa loves to laugh with her friends and family over a glass of wine (of course). She always has a big smile on her face and hopes to put one on yours at the Grand Sierra Resort.

Melissa Koning, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Melissa

Chancy Weaver

Executive Casino Host

Although new to Northern Nevada, Chancy Weaver is no stranger to the hospitality industry. With nearly a decade in the business she understands the nuances of the travel industry and ensures her guests are her top priority. Originally from Portola, California, Chancy enjoys riding horses, fishing, hiking, wine tasting, traveling, and visiting the beach on her free time. Her recent promotion to Associate Casino Host shows her dedication and passion for guest services and we are excited to have her as part of our team. If you are looking for a dedicated and passionate Casino Host, then give Chancy a call today.

Chancy Weaver, Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Chancy

Edye Kaplan

Executive Casino Host

Born and raised in South Jersey with over 35 years of progressive gaming experience, Edye knows the casino business from the ground up: table games dealer, trainer, casino shift manager, database marketing manager, corporate director of marketing and now thrilled to be with GSR as executive casino host. From Atlantic City to Las Vegas and jurisdictions in between, she moved to Reno 2016 with her husband Marshall, their dog GG and cat Pia Luna. They are happy to be back in Nevada where they feel most at home.

Edye Kaplan, Executive Casino Host at Grand Sierra Resort and Casino
Contact Information
Email Edye

Audrey Carlson

VIP Casino Host

Audrey is from Southern California where she was born and raised. She left California right after high school and discovered her fascination with people as she moved from state to state. She began her gaming career in 1985 in Las Vegas and stepped into casino hosting in 1995. "I love the excitement that my career offers," Audrey says, "I get to be involved with every department on the property, but it is my guests that really make coming to work such a pleasure. There is no greater joy than knowing I was part of some of their fondest memories."

Audrey Carlson, VIP Host at Grand Sierra Resort and Casino
Contact Information
Email Audrey

Kristen Lorenz-Baldwin

VIP Casino Host

Kristen moved from Boston to Reno when her Dad had a job transfer her senior year of high school. She fell in love with all the things northern Nevada has to offer, from beautiful Lake Tahoe to the 'living' ghost towns - and everything else in between. Kristen brings over 20 years of customer service experience and has been in the VIP/casino marketing industry over 5 years. The relationships that develop with her guests are what drives Kristen to make their gaming experience one that is not only memorable but one that exceeds their expectations. On her down time Kristen enjoys anything that sparks her inner creativity.

Kristen Lorenz-Baldwin, VIP Host at Grand Sierra Resort and Casino
Contact Information
Email Kristen