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Grand Sierra Resort Security Team Members/EMTs Honored with REMSA Awards
May 28, 2024 1:01:00 PM1 min read

Grand Sierra Resort Security Team Members/EMTs Honored with REMSA Awards

RENO, Nev. (May 28, 2024) – Grand Sierra Resort (GSR) proudly acknowledges the exceptional actions of emergency medical technician (EMT) Marco Balboa and EMT manager Ben Mangum, honored with prestigious awards at the REMSA EMS Week Awards Ceremony on May 21, 2024.

REMSA Health's EMS Week Awards, held during the 50th Annual National EMS Week from May 19–25, serve as a testament to the invaluable contributions of EMS professionals in safeguarding their communities. The ceremony honors the unwavering commitment of individuals like Balboa and Mangum, who exemplify excellence in their roles.

Balboa and Mangum's life-saving efforts in aiding a guest at GSR garnered them the distinguished accolades. Their swift and decisive actions, coupled with their lifesaving skills and composed demeanor, significantly contributed to assisting REMSA both prior to and during their arrival. Among numerous nominations, Balboa and Mangum were the sole individuals outside of REMSA selected for recognition, underscoring their exemplary dedication to guest safety and well-being.

“We are immensely proud of Marco and Ben for their outstanding achievements and unwavering commitment to the safety and well-being of our guests,” said Shannon Keel, General Manager at GSR. “Their quick thinking and exceptional professionalism reflect the values we uphold at Grand Sierra Resort, and we congratulate them on this well-deserved recognition.”

GSR prides itself on setting the highest standards of health and safety; central to this commitment is the deliberate inclusion of licensed EMTs within its security team. This strategic integration of medical expertise with security operations reflects GSR's comprehensive approach to guest safety. By having licensed EMTs readily available on-site, GSR ensures proficient responses to any medical emergencies that may arise.

“Marco and Ben's skilled response epitomizes the professionalism of our security team,” stated Tim Cook, Vice President of Security & Safety at GSR. “Their actions highlight our dedication to ensuring guest safety and reinforce the importance of proactive measures. We commend their achievements and remain steadfast in our commitment to providing a secure environment for all.”

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